Question 1

What is a digital check-in system?

Accepted Answer

A digital check-in system replaces the paper sign-in clipboard at a front desk. Clients arriving for an appointment check themselves in on a tablet kiosk, and the system notifies the right team member instantly.

Question 2

How does the FrontDesk client kiosk check-in work?

Accepted Answer

FrontDesk turns any iPad into a self-service check-in kiosk. A client taps their name or provider, confirms arrival, and the provider receives a real-time push notification on their phone.

Question 3

Who is FrontDesk built for?

Accepted Answer

FrontDesk is built for therapy practices, wellness clinics, salons, spas, and other service-based businesses that need a calm, professional way to greet arriving clients without staffing a full-time receptionist.

Question 4

How much does the receptionist check-in system cost?

Accepted Answer

FrontDesk starts at $35/month for one location plus $10/month per additional location. Annual plans are also available and include the value of two free months. Every plan starts with a 30-day free trial.

Question 5

Do I need special hardware?

Accepted Answer

No. FrontDesk runs on any iPad or Android tablet you already own — the kiosk app is a free download from the App Store or Google Play. If you do not want to buy a tablet and stand, you can use FrontDesk QR Check-In instead: print a unique QR code for your location from the dashboard and clients scan it with their own phone. Both options are included with every subscription.

Question 6

What is QR code check-in and how does it work?

Accepted Answer

QR code check-in is a contactless alternative to the tablet kiosk. You generate a unique QR code for each location from your FrontDesk dashboard, print it, and post it at the front desk. Clients scan with their phone camera, pick their provider, and confirm. The provider receives the same instant push notification as the tablet kiosk. QR Check-In is included with every FrontDesk subscription.

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